Frequently Asked Questions

Find answers to some of the most common questions we receive about our riser recliner chairs, high seat chairs, adjustable beds, stairlifts, home visits and delivery service. Whether you are choosing a product for yourself or helping a family member or friend, our FAQs are designed to make it easier to understand the options available and what to expect when you contact our friendly team.

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Where are you based?

We are based at 21 Germain Street, Chesham, Buckinghamshire, HP5 1LH. Our showroom has step-free access and free parking immediately behind the premises.

What areas do you cover?

We help customers across Buckinghamshire and the surrounding counties, including areas such as Chesham, Beaconsfield, Gerrards Cross, Marlow and Rickmansworth. We also offer free home visits throughout our coverage area.

How long have you been established?

We have been helping people across the Chilterns for more than 30 years. We started in 1993 and remain an independent local business.

What products do you offer?

We offer a range of riser recliner chairs, high seat and fireside chairs, adjustable beds and stairlifts. We can help you choose the right option based on your comfort, mobility and home environment.

What can you help me with?

We can help if you are looking for a more supportive chair, an adjustable bed or a stairlift to make everyday life at home easier. We will talk through your needs and help you find a suitable solution.

Do I need to know exactly what product I need before I contact you?

Not at all. If you are unsure where to start, we can talk through your situation and explain the options available. Our aim is to help you find something that suits your needs without any pressure.

Can I visit your showroom?

Yes. You are welcome to visit our showroom in Chesham, where you can try a wide range of chairs and view adjustable beds and other products in person. If you are unsure where to start, we can talk through your situation and explain the options available. Our aim is to help you find something that suits your needs without any pressure.

Is your showroom accessible?

Yes. Our showroom has step-free access and free parking is available immediately behind the premises, making it easier for customers with limited mobility to visit us.

Do you offer free home visits?

Yes. We offer free home visits for customers who would prefer to discuss their options at home. For chairs, we can bring selected models based on your needs so you can try them in your own surroundings.

Is there any obligation after a home visit?

No. Our home visits are designed to help you understand your options and find the right product for you. There is no obligation to buy.

Are your products made in Britain?

Many of our core products are built in Britain, and we work with established British manufacturers and craftspeople.

Do you offer next-day delivery?

For suitable chairs, we can offer next working day delivery when ordered before midday. This can be especially helpful if you need a chair quickly following a hospital discharge or change in circumstances.

Do you deliver and fit the furniture?

Yes. We deliver and set up the products we supply so they are ready for you to use. Where fitting is required, this is carried out as part of the service.

Can you remove my old furniture?

Yes, we can arrange to remove old furniture with selected chair deliveries. Please speak to us when ordering so we can confirm the options available.

How do I know which riser recliner chair is right for me?

The right riser recliner depends on factors such as your height, seat depth, preferred sitting position and mobility. We can help you compare different sizes, styles and motor options in our showroom or during a free home visit.

Are your riser recliner chairs available in different sizes?

Yes. Many of our riser recliners are available in different sizes, helping us find a chair that fits you properly rather than relying on a one-size-fits-all approach.

Can I choose different fabrics or leather finishes?

Yes. Selected chairs are available in a choice of fabrics and leather finishes, with different styles and comfort options depending on the model.

Do you supply adjustable beds?

Yes. We supply British-made adjustable beds in a range of sizes, including single, double and dual-control options. We can help you choose a bed and mattress combination that suits your needs.

Do you install stairlifts?

Yes. We supply and install stairlifts for straight and curved staircases, as well as selected outdoor applications. We will assess your staircase and recommend a suitable option.

How quickly can you install a stairlift?

Timescales depend on the type of staircase and stairlift required, but we can often arrange measurement, advice and installation within a few days of your initial enquiry.

Do you provide aftercare and servicing?

Yes. We provide aftercare and servicing to help keep your chair, bed or stairlift working as it should after installation.

What makes Chiltern Care Chairs different?

We are an independent local business with more than 30 years of experience helping people find suitable mobility and comfort products. You deal directly with our experienced team, and we focus on finding the right solution for you rather than simply selling from a standard range.

What are your opening hours?

Our Chesham showroom is open Monday to Friday from 9.00am to 5.30pm and Saturday from 10.00am to 4.00pm. We are closed on Sundays.

How can I contact you?

You can call us on 01494 793129, email [email protected], visit our showroom in Chesham or use the contact form on our website.

Can I try a riser recliner chair before buying?

Yes. You can try a range of riser recliner chairs at our Chesham showroom, or we can arrange a free home visit and bring suitable options for you to try at home.

Can you help after a hospital discharge?

Yes. If you need supportive seating quickly after leaving hospital, we can help you find a suitable chair and offer next working day delivery on eligible models ordered before midday.

Do you supply stairlifts for curved stairs?

Yes. We supply stairlifts for both straight and curved staircases and can carry out a free survey to recommend an option suited to your home.

Where can I buy a riser recliner chair near Chesham?

You can visit our showroom in Chesham to try a range of riser recliners in person. We also help customers across Buckinghamshire and surrounding areas through our free home visit service.

Send us a message

We will respond within one working day. If your matter is urgent, please call us instead.

Preferred method of contact

Speak to us

We will respond within one working day. If your matter is urgent, please call us instead.

We answer the phone ourselves – no call centre.

Visit us

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    21 Germain Street
    Chesham, Buckinghamshire
    HP5 1LH

Opening hours

Mon – Fri
9.00am – 5.30pm
Saturday
10.00am – 4.00pm
Sunday
Closed

Occasionally closed between 1.00pm and 2.00pm for lunch – please call ahead to check.